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World Journal of Pharmaceutical
and Medical Research

An International Peer Reviewed Journal for Pharmaceutical and Medical Research and Technology
An Official Publication of Society for Advance Healthcare Research (Reg. No. : 01/01/01/31674/16)
ISSN 2455-3301
IMPACT FACTOR: 4.639

ICV : 78.6

Abstract

ASSESSMENT OF SATISFACTION LEVEL OF INDOOR PATIENTS OF GOVERNMENT AND PRIVATE TEACHING INSTITUTIONS: A QUESTIONNAIRE BASED CROSS-SECTIONAL STUDY

Sudeshna Chatterjee*, Krishnangshu Ray, Arunava Biswas and Arcojit Ghosh

ABSTRACT

Patients satisfaction is an important component of the healthcare delivery system. Patients satisfaction survey is an useful measure in gaining and understanding of the users’ needs and their perception of the services they receive. The study aimed towards assessing the levels of satisfaction upon Indoor Patients (n=200) in terms of five (5) underlying critical issues. A set of pre-structured and validated questionnaire was used as a tool to obtain the primary data. Multiple demographic factors were independent variables whereas five critical areas of satisfaction indices were the outcome variables. Subjects were interviewed by using twenty (20) item Likert Response Based Scale. Satisfaction indices were calculated by using standard criteria. Satisfaction Index (SI) of patients remained higher (P<0.0001) in private institutions while compared to that of government institutions. Factors like cost of healthcare, basic amenities, information and support systems and organization care also remained higher (P<0.0001) in private institution than in the government institution. The study concludes that a user-friendly questionnaire survey could identify the intrinsic and extrinsic factors affecting the satisfaction levels. Necessary intervention measures might bridge the gap so as to enhance the quality of care.

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