Abstract

Sudeshna Chatterjee*, Krishnangshu Ray, Arunava Biswas and Arcojit Ghosh

ABSTRACT

Patients satisfaction is an important component of the healthcare delivery system. Patients satisfaction survey is an useful measure in gaining and understanding of the users’ needs and their perception of the services they receive. The study aimed towards assessing the levels of satisfaction upon Indoor Patients (n=200) in terms of five (5) underlying critical issues. A set of pre-structured and validated questionnaire was used as a tool to obtain the primary data. Multiple demographic factors were independent variables whereas five critical areas of satisfaction indices were the outcome variables. Subjects were interviewed by using twenty (20) item Likert Response Based Scale. Satisfaction indices were calculated by using standard criteria. Satisfaction Index (SI) of patients remained higher (P